Privacy Policy

Spark Electrified Fencing ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA) of South Africa.

1. Responsible Party

Spark Electrified Fencing operates as the Responsible Party in determining the purpose and means for processing your personal information across our operations in the Western Cape.

2. Information We Collect

We collect personal information directly from you when you submit a query via our website contact form, contact us via phone, WhatsApp, or email, or request an installation or repair service quote. This information may include:

• Full Name and Surname
• Contact details (Phone Number, WhatsApp Number, Email Address)
• Physical delivery, installation, or site inspection address
• Property or site security requirements and records
• Billing and invoicing information

3. Purpose of Collection and Processing

In accordance with Section 13 of POPIA, personal information is collected for specific, explicitly defined, and lawful purposes directly related to our business operations, including:

• Providing quotations, technical inspections, and fulfilling service contracts
• Communicating with you regarding service updates, site visits, or inquiries
• Issuing official Certificates of Compliance (COC) where applicable
• Processing payments, issuing tax invoices, and accounting requirements
• Complying with South African legal, regulatory, and statutory obligations

4. Legal Basis for Processing

We process your personal information on the following legal grounds under POPIA:

• Consent: Where you have voluntarily submitted your details via our online form or direct communications.
• Contractual Necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps (e.g., providing a site quote).
• Legal Obligation: Where processing is required by South African law (e.g., tax records).
• Legitimate Interest: To protect property, personal safety, and ensure operational integrity.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only when necessary with:

• Subcontractors, field technicians, or courier partners directly involved in fulfilling your service request.
• Professional service providers (e.g., accounting, legal, or IT hosting providers) bound by strict confidentiality agreements.
• South African law enforcement or regulatory authorities if mandated by law.

6. Data Security Measures

We take reasonable technical and organizational measures to prevent loss of, damage to, or unauthorized destruction of personal information, and to prevent unlawful access or processing. Our website uses SSL encryption, secure access protocols, and protected hosting infrastructure.

7. Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by relevant South African statutory retention periods (such as tax compliance requirements under the South African Revenue Service).

8. Your Legal Rights Under POPIA

Under Section 5 of POPIA, you have the right to:

• Access: Request confirmation of whether we hold personal information about you and receive a copy of that information.
• Correction & Deletion: Request the correction, destruction, or deletion of personal information that is inaccurate, irrelevant, excessive, or out of date.
• Object to Processing: Object on reasonable grounds to the processing of your personal information.
• Direct Marketing: Object to the processing of your personal information for direct marketing purposes.
• Lodge a Complaint: Submit a complaint to the South African Information Regulator.

9. Contact Details & Information Officer

If you have any questions regarding this Privacy Policy or wish to exercise your POPIA rights, please reach out to our team:

10. South African Information Regulator

If you feel your privacy rights have been infringed, you have the right to contact the Information Regulator (South Africa):

Address: JD House, 27 Stiemans Street, Braamfontein, Johannesburg, 2001
Email Complaints: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za